Marmot Reviews

I would not recommend Marmot and have had a terrible experience with their customer service and warranty department. First my jacket panel ripped clean in half in the washer (first time washing the jacket as instructed in a brand new washer). I filed a warranty claim, which took an obscenely long multiple months to process. Rather than be given a replacement (my jacket is still in production). I was given a credit. The credit can only be used via email or phone through the warranty department and cannot be applied to discounted items. This information is conveniently not included in the email follow-up.

I just feel like every part of this process screams Idgaf about the customer. Why are all of these restrictions imposed on this credit when you all can't even adhere to your own quality standards? I don't think I'll be purchasing or recommending another Marmot product after this.

I wish I could give negative stars to marmot. After using one of their tents just a handful of times it tore in 2 places. After waiting 14 weeks, we received our tent back from warranty, they didn’t fix one of the ripped spots and sewed a terrible patch into the other. I will never again purchase anything from this company. Their disrespect to their customers is unbelievable.
DONT PURCHASE FROM MARMOT

My limelight 2 tent fly leaked so everything inside got soaking wet. It has life-time warranty. Here is response form Marmot:

Hello,

I am sorry to hear about such issue and the wait, however at this point we do not provide or sell or replace rainflies. We are out of stock. I do apologize for the inconvenience this may cause.

Marmot has terrible customer service. I purchased a jacket from them that fell apart within a few months. I made a warranty claim, and instead of replacing the jacket they gave me credit that I could use. Using the credit proved to be impossible. I was instructed to call their warranty department, and the hold times were extremely long. And when I finally got someone on the phone, they told me they couldn't help and to email customer service instead. The emails I sent to that address, however, kept bouncing back. I still have been unable to get a replacement from them. I will never buy a Marmot product again.

This is in an email from customer service: high volume of repairs, up to 5 or 6 months to repair, no reimbursement for shipping,

" Please, bear in mind that we are still dealing with a backlog and it may take time for warranty team member to contact you. Our current full repair time is 7– 9 weeks: Evaluations 3 –5 weeks | Repairs are an additional 2 – 4 weeks.

Please note, If we continue to experience a high volume of warranty repairs, and our responses will temporarily take longer than normal. We apologize for any inconvenience, and appreciate your patience and understanding during this time.

Thank you for your understanding and I apologize for any inconvenience caused.


Marmot Consumer Service "

I bought a limestone 8 tent. It was missing awning poles. It is clearly stated in red that the poles are included. They are not. Customer service replied that they were available for purchase but not included. When I called, they said they would look into it. After 1month, they decided that they were going to send me the poles and would send me the poles. We are now at 3 months, still no poles. A week ago I was told they would ship in 2 to 4 business days. Still nothing. I have talked to the store I purchased it from and they will honour the return. I am done with marmot. Worst company ever. I wish I could rate it 0 stars

Paid EUR145 online for a rain jacket in December 2021, have still not received it and Marmot refuse to reply to my emails. I would say: never use Marmot. They steal your money, full stop. I intend to sue them through the Small Claims Court but above all, I want to warn all consumers off them.

never use this co. never. i returned a jacket and my credit card I used was inactivated so they just decided to "send a check" but I never got the check and every time I called - waiting to get my $320 back, my call would be dropped.

STAY AWAY FROM HERE !!! This will be the "first" & LAST time that I ever order from Here !!! Once you have invested All the time it takes to, finally, decided what you want then, place your order, you think you're "done", but you're NOT, because Now, you get to be Jacked Around, by somebody, in INDIA, that has, absolutely, No Idea WHAT is going on with your order, that Over a week later, still has NO TRACKING NUMBER & may be "Out of Stock", by the time they get to it, if Ever !!!

This is nonsense and unacceptable.Warranty department made me for so long over the the phone and as soon as they pick up they disconnect.They dont want to hear a thing.Bye bye Marmot..No longer Im going to purchase or have my family purchase from you